1. Company details. Home and Away Student Services Limited, company number 08558801 (we and us), is a company registered in England and Wales

    2. Our main trading address is Unit 9, The Gateway, 2A Rathmore Road

    3. We operate the website www.homeandawaystudents.com

    4. Contacting us. To contact us telephone our customer service team at 02030867447 or e-mail info@homeandawaytsudents.com

    5. These Terms were last updated on 3rd November 2018


    1. By registering for our Service, you agree to be bound by these terms and conditions, which are a contract between you and us. Unless stated otherwise, all terms apply to all users.


    1. We may change these terms and conditions by posting the revised version on our website at least 14 days before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service following the effective date shown.

    2. You will be bound by the revised agreement if you continue to use our Service following the effective date shown except that it will not apply to any Contracts entered into before the effective date.


    1. Home and Away Student Services is a student services company, who work with London’s leading language schools and international student service provides, to arrange, manage and coordinate student experiences.

    2. Home and Away Student Services provides an array of services, including/but not limited to:

      1. Arrangement and facilitation of Homestays

      2. Arrangement and coordination of travel and tours for individual students and groups

      3. Educational services, to include the facilitation and management of English lessons

      4. Internship procurement, including the matching of international students with work experience placements

      5. Teacher mentoring services

      6. Service management for our partnership service providers

      7. Host family services including acting as main point of contact, payment to host families, DBS vetting and ensuring safeguarding compliance

    3. As we work in close collaboration with many partner companies, who outsource many services to use, the services detailed within Clause 4.2 is subject to change.

    4. Where these terms and conditions are altered, the measures detailed within Clause 3.1 will be followed.

    5. Where Home and Away Student Services, is no longer capable of exclusively providing one or more of the services detailed within Clause 4.2, they reserve the right to assign the duty to a suitably qualified and experienced agent or agency who will be bound to follow the same standards detailed within these Terms.


    1. All services provided by us will be done so in a timely manner

    2. All services provided by or arranged by use will be of good quality and be fit for the purpose they intended

    3. All hosts and services providers, will be suitably qualified/experienced and vetted to ensure compliance with wider responsibilities

    4. All hosts and teaching providers will meet the necessary safeguarding and child protections requirements

    5. All information provided by us will be kept securely and inline with our privacy policy.

    6. We will be ensuring the timely processing of all information and requests

    7. Where we are responsible for the payment of and fees of sums owing, we will do so in a reasonable time and in compliance with any supplemental agreement i.e a contract of employment/outsourcing agreement etc etc.

    8. Where any person registers theirs details with our company, we will be bound by the terms of our privacy policy.


    1. It is your responsibility to ensure that:

      1. you co-operate with us in all matters relating to the Services;

      2. you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

      3. you obtain and maintain all necessary visas, permissions and consents which may be required for the Services before the date on which the Services are to start;

    2. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation expected of you, we, will not be held liable in any way

    3. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and


    1. Home and Away Student Services is committed to safeguarding the welfare of children and vulnerable adults who use our services.

    2. We are committed to ensuring that every child, regardless of age or nationality, at all times and in all situations feel safe and protected from any situation or practice that results in physical or psychological damage, including but not limited to any kind of neglect, non-accidental physical injury, sexual exploitation or emotional ill-treatment.

    3. All adults associated with students aged under 18 have a legal “duty of care” and responsibilities to safeguard those aged under 18. This means to be aware, vigilant and know to report any concerns, even minor ones, or allegations.

    4. Home and Away Student Services recognises its duty of care to its services users and meets its child protection responsibilities through safer recruitment, regular staff training, a clear code of conduct for its staff, its hosts and students, child protection procedures and appropriate communication.

    5. Home and Away Student Services follows national standards for safeguarding

    6. Any concerns, issues of questions regarding out duties, responsibilities and practices relating to the safeguarding of children can be directed to:

      Safeguarding Lead: Joanna Smith
      Telephone number: 02030867447
      Email: info@homeandawaystudents.com

    7. Home and Away Student Services, will ensure that before students under the age of 18 are placed in homestay accommodation:

      1. Hosts will have an initial inspection and subsequent re-inspections of their home.

      2. Hosts will provide an original copy of their identification which will be checked by our staff. A copy of this ID will be kept on file.

      3. Hosts will provide a copy of their (enhanced) DBS certificate for each member of the household aged 18 years old or older. The certificate(s) will be kept in a secure, password protected file.

      4. The certificate will be less than 3 years old.

      5. Homestay hosts cannot accommodate students under 18 years old before a DBS certificate has been received.

      6. Applicants with a criminal record will not be automatically deemed unsuitable for the role of accommodating students. The DBS will be reviewed by senior management of Home and Away Student Services and a judgement will be made on a case by case basis. The nature of the offense, its seriousness, the date it occurred, and the frequency of any offenses will all be taken into consideration. Disclosures will be discussed with potential hosts and clear records will be kept.

      7. We will ensure that any internship, placement of teaching sessions arranged by Home and Away Student Services are compliant with the same safeguarding measures and where appropriate and necessary, all procedures detailed within this Clause 7 , will be fulfilled.


    1. We do not take receipt of any payment for the services we provide from the student of the student’s representatives

    2. All fees and types of remuneration paid to us are paid by our partner companies


    1. If a problem arises or you are dissatisfied with the Services, please contact our complaints handling lead on:

      Complaints handling Lead: Joanna Smith
      Telephone number: 02030867447
      Email: customerservice@homeandawaystudents.com


    1. We will use any personal information you provide to us to:

      1. provide the Services;

      2. process your payment for the Services; and

      3. inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

    2. Further details of how we will process personal information are set out in within our Privacy Policy


    1. Nothing in the Contract limits or excludes our liability for:

      1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;

      2. fraud or fraudulent misrepresentation; or

      3. any other liability which cannot be limited or excluded by applicable law.

    2. Subject to Clause 11.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

      1. loss of profits;

      2. loss of sales or business;

      3. loss of agreements or contracts;

      4. any indirect or consequential loss.

    3. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Services.

    4. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, including without limitation the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982, by common law or otherwise are, to the fullest extent permitted by law, excluded from the Contract.

    5. This Clause 11 will survive termination of the Contract.


    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.

    2. If an Event Outside Our Control takes place that affects the performance of our obligations:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. we will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.


    1. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or email.

    2. A notice or other communication is deemed to have been received:

      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;

      2. if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

      3. if sent by email, at 9.00 am the next working day after transmission.

    3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

    4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


      1. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.